At Vintage Replacements, we understand how important it is that your vintage china and tableware arrive safely. Every item is individually inspected, professionally packed and dispatched with great care to ensure it reaches you in the same condition as described.
We currently deliver throughout the United Kingdom using trusted tracked courier services, Inpost, Evri and Royal Mail.
Once your order has been dispatched, you will receive tracking information where available.
Vintage and antique ceramics require specialist packaging.
Every item is individually wrapped using protective materials before being securely boxed to minimise the risk of damage during transit. Larger orders containing multiple fragile items are packed with additional protection wherever necessary.
Although damage is extremely rare, accidents can occasionally occur during transport.
If your order arrives damaged, please:
This allows us to make a claim with the courier and resolve your issue as quickly as possible.
Where appropriate, we will offer a replacement (if available), a partial refund or a full refund.
We hope you will be delighted with your purchase.
If you change your mind, you have the right to return your order in accordance with the Consumer Contracts Regulations.
To be eligible for a return:
Unless the item is faulty or incorrectly supplied, return postage costs are the responsibility of the customer.
For your protection, we recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged during their return.
If we have made an error with your order, or if an item arrives damaged or is significantly different from its description, please contact us as soon as possible.
In these circumstances we will arrange an appropriate solution, which may include:
If a return is required due to our error or transit damage, we will reimburse reasonable return postage costs.
Please remember that almost everything we sell is vintage or pre-owned.
Minor signs of age, gentle wear or manufacturing variations are often part of the character and history of vintage ceramics. These are not considered faults and will always be reflected within our descriptions and photographs wherever possible.
We carefully inspect every item before listing it and aim to provide honest, accurate descriptions.
If your order has not arrived within the expected delivery period, please contact us and we will investigate with the delivery carrier.
Please allow a reasonable amount of time for delayed deliveries before reporting an item as missing.
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using your original payment method, usually within 5-10 working days, depending on your payment provider.
Original delivery charges are only refundable where required by law or where the return is due to our error.
If you have any questions regarding delivery, returns or your order, please don’t hesitate to contact us.
We’re always happy to help and pride ourselves on providing friendly, personal customer service.
